The Page County Emergency Communications Center operates 24 hours a day, 7 days a week, and 365 days a year. The ECC is the nerve center of all law enforcement and fire & rescue dispatching. Page County ECC dispatchers are responsible for receiving all
911 calls and dispatching the appropriate unit(s) to the call. Dispatchers must undergo extensive training in Basic Dispatching Procedure, Emergency Medical Dispatching, and the Virginia Criminal Information Network and National Crime Information Center (VCIN/NCIC) database training.
Dispatchers are not only responsible for answering 911 calls, but they answer non-emergency phones, answer radio traffic from law enforcement and emergency responders, enter warrants, summonses, and other various court documents into the VCIN/NCIC system and monitor the IFLOWS Flood Gauges at all times. Dispatching is a tedious and stressful job and takes a special person to work in such a demanding position. Dispatchers must also maintain their certification by attending various training throughout the year.
Currently, the Page County ECC is supervised by Director Darris Ritenour. Director Ritenour has extensive training and experience in Fire and Rescue Services and experience in dispatching. There are currently two shift supervisors, seven full- time dispatchers and seven part-time dispatchers.
The public is reminded that 911 is for emergencies only, where an immediate response from fire, rescue, or law enforcement is needed.